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Melissa

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Reply with quote  #1 
Here's Newt Bailey on how to skip defense and stay self-connected when faced with hearing things you aren't enjoying (eg. anger).  

I like how he says at 5:00 "Proceed with the awareness that with someone who's angry, what they say isn't necessarily going to equate to what they want."

I find this video goes well with his other one on surfing the waves of another's emotions.

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